Terms Of Service
1. Scope of Application and Legal Basis
These Terms are formulated in accordance with the EU E-Commerce Directive (2000/31/EC), the Unfair Contract Terms Directive (as amended by Directive 93/13/EEC), and the Consumer Rights Directive (2011/83/EU). They apply to all users located in the EU who access services through our website (virtuospro.com). These Terms, together with our EU Privacy Policy, EU Returns and Exchange Policy, and EU Terms of Carriage, constitute the entire agreement between you and VIRTUOSOLABS LIMITED (hereinafter referred to as "we").
The website services include, but are not limited to, information society services such as product display, order submission, account management, and after-sales service. By using the website, you accept all of these Terms. If you are a consumer (a natural person using the services for non-commercial purposes), you have specific rights provided by these Terms and EU consumer protection regulations.
2. Service Description and Terms of Use
2.1 Service Content
We provide the following core services through the Website:
Information display and online sales of eyewear and sunglasses products
Order inquiry, modification, and cancellation functions
Account registration and personal information management
After-sales service application and processing
Product reviews and consultation interactions
2.2 Eligibility
Users must:
Be at least 16 years old or have the consent of their legal guardian
Provide true and accurate registration information
Comply with the laws and regulations of the European Union and its member states
May not use the Website for any illegal activities or infringe the rights of third parties
2.3 Account Management
Users must maintain the confidentiality of their account information and are responsible for all usage.
If you discover any abnormality in your account, you must immediately notify us at [email protected].
We reserve the right to suspend service if we reasonably suspect account misuse and will not be responsible for any direct losses incurred.
3. Information Disclosure and Contract Terms
3.1 Website Information Requirements
In accordance with the E-Commerce Directive, we have prominently displayed the following on our website:
Company legal name, registered address, and contact information
VAT identification number and business registration information
Terms of Service, Pricing, and Payment Conditions
Dispute Resolution and Complaints Channels
3.2 Formation of an Electronic Contract
Submission of an order constitutes an offer, and our order confirmation email constitutes an acceptance. The contract is established upon the issuance of the confirmation email.
The confirmation email will include order details, price, shipping information, and cancellation rights.
All transaction records will be stored in the "My Account" section of the website for at least 5 years and can be accessed and downloaded at any time.
3.3 Pricing and Payment
Prices displayed on the website include VAT and are quoted in Euros. The final amount will be displayed at checkout.
Major EU payment methods (credit cards, PayPal, etc.) are supported, and payment security is provided by third-party payment providers.
No additional fees will be charged without the user's explicit consent, and the use of pre-selected payment options is prohibited.
4. User Rights and Obligations
4.1 User Rights
Receive website services and product information that match the description
Exercise data access, correction, and deletion rights in accordance with the EU Privacy Policy
Exercise cooling-off period rights within 14 days of contract establishment (excluding digital services)
File complaints regarding service disputes and receive a timely response
4.2 User Obligations
Do not access the website system or tamper with content without authorization
Do not upload illegal, infringing, or harmful content
Do not use automated tools to bulk scrape website data
Provide a valid shipping address and contact information, and update any address changes promptly
5. Intellectual Property and Website Content
5.1 Ownership
We own the intellectual property rights to all content on the website (including but not limited to text, images, trademarks, and designs)
Product images are for illustrative purposes only; actual products will be subject to delivery
"VIRTUOSOLABS" and related logos are our registered trademarks and may not be used without permission
5.2 Limited License
Users are granted a non-exclusive, non-transferable license to:
View and download content from the Website for personal use
Share product information on social media with attribution
Commercial distribution or creation of derivative works is prohibited
6. Limitation of Liability and Disclaimer
6.1 Scope of Liability
Our warranty for defects in the Website and Services complies with the Consumer Rights Directive and ensures that the services are of generally expected quality
We will be responsible for correcting or providing reasonable compensation for order errors caused by technical failures of the Website.
We are not liable for indirect losses (such as lost profits or business interruption) unless there is intent or gross negligence.
6.2 Disclaimer
Service interruptions due to force majeure (such as server failures, network problems)
Losses caused by user error or false information
Content and quality of services on third-party linked websites (such links are provided for convenience only)
Website security incidents beyond reasonable technical capabilities
6.3 Unfair Terms Exclusion
Nothing in these Terms limits or excludes the following liability:
Liability for death or personal injury caused by our negligence
Liability for fraud or fraudulent misrepresentation
Consumer rights that cannot be excluded under EU law
7. Service Interruption and Termination
We may periodically perform website maintenance and will provide 24 hours' notice on the website bulletin board.
Users who violate these Terms may have their account access suspended or terminated. Notice will be sent to the registered email address.
Users may cancel their account at any time. After cancellation, personal data will be processed in accordance with the storage period provisions of the EU Privacy Policy.
The provisions regarding intellectual property rights and limitation of liability will remain in effect after termination of the contract.
8. Updates to Terms and Dispute Resolution
8.1 Modifications to Terms
We may update these Terms based on regulatory changes or business needs. Significant changes will be announced on the website 30 days in advance.
Continued use of the website after changes constitutes acceptance of the new terms, and consumers may terminate the contract without incurring any costs.
8.2 Dispute Resolution
Disputes will be initially resolved through [email protected]. The response time is 5 days. business days.
If no agreement is reached, consumers may lodge a complaint with the consumer protection authority of their member state through the EU Online Dispute Resolution Platform. The place of jurisdiction is our place of registration, but this does not affect the consumer's right to bring proceedings in the courts of their home country.
9. Contact Information
For any questions regarding these Terms, please contact:
Customer Service Email: [email protected]